I recently bought the dingle dangle 3 in 1. Unfortunately, the package was delivered to the incorrect address. When I contacted the customer care team through their website, they could not have been more accommodating. They sent out a new package immediately which I received in two days. Within that time, the neighbour who received my original package came and dropped it off at my house. I asked the customer care team how they would like the duplicate package to be sent back to them and they sent me a pre paid stamp so that I wouldn't have to pay a delivery fee. Very kind and courteous staff. The dingle dangle was a present for a friend who has said it's fantastic, and has made nappy-changing for brand new parents very stress-free :). The product is well made, colourful and comes with several easily-interchangeable toys to make it super engaging.